How to fix PS3 DNS Error 80710102 - A Complete Guide

How to fix PS3 DNS Error 80710102

If you’re a PlayStation 3 (PS3) user and have encountered the DNS Error 80710102, you’re not alone. This error can be frustrating, as it prevents you from connecting to the internet and accessing online features or playing multiplayer games. However, don’t worry, as there are several steps you can take to fix this issue and get back to gaming.

The DNS Error 80710102 occurs when there is an issue with the DNS settings on your PS3. The Domain Name System (DNS) is responsible for translating web addresses into numerical IP addresses that your device can understand. When the DNS settings on your PS3 are incorrect or outdated, you won’t be able to connect to the internet properly.

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To fix the PS3 DNS Error 80710102, you can try several troubleshooting steps. First, check your internet connection by power cycling your modem and router. Unplug both devices from the power source, wait for a few minutes, and then plug them back in. This can reset your network connection and fix any temporary issues that may be causing the DNS error.

Fix PS3 DNS Error 80710102:

If you are experiencing the PS3 DNS Error 80710102, don’t worry, you are not alone. This error is a common issue that many PS3 users encounter while trying to connect to the PlayStation Network. However, there are several solutions that you can try to fix this error and get back to gaming.

1. Check your internet connection:

Make sure that your internet connection is working properly. Restart your router and modem to refresh the connection.
Ensure that your PS3 is connected to the internet. You can check this by going to the “Network Settings” on your PS3 and checking the connection status.

2. Restart your PS3:

Turn off your PS3 and unplug it from the power source.
Wait for a few minutes and then plug it back in and turn it on.
Try connecting to the PlayStation Network again.

3. Manually configure DNS settings:

Open the “Network Settings” on your PS3.
Select “Internet Connection Settings” and choose the connection you are using.
Select “Custom” and go through the settings until you reach the DNS settings.
Choose “Manual” and enter the following DNS server addresses:

Primary DNS	Secondary DNS
8.8.8.8	8.8.4.4

Save the settings and try connecting again.

4. Disable media server connection:

Go to the “Settings” on your PS3 and select “Network Settings”.
Select “Media Server Connection” and turn it off.
Try connecting to the PlayStation Network again.

5. Contact your internet service provider:

If none of the above solutions work, you may need to contact your internet service provider for further assistance.
They can help you troubleshoot any network issues that may be causing the DNS Error 80710102.

By following these steps, you should be able to fix the PS3 DNS Error 80710102 and get back to enjoying your PlayStation gaming experience. Remember to double-check your internet connection and try the solutions in order. Good luck!

Troubleshooting Steps

If you are experiencing a DNS error 80710102 on your PS3, here are some troubleshooting steps you can try:

Restart your PS3 and router: Sometimes, the issue can be resolved by simply restarting your PS3 and router. Turn off both devices, wait for a few seconds, and then turn them back on.
Check your internet connection: Verify that your internet connection is working properly. You can try accessing the internet through a different device to ensure that the issue is not with your ISP.
Update your router firmware: Outdated router firmware can cause DNS errors. Check if there are any available firmware updates for your router and update it accordingly.
Change the DNS settings on your PS3: You can manually set the DNS settings on your PS3 to resolve the error. Go to the network settings on your PS3, select the connection you are using, choose “Custom,” and then enter the following DNS addresses: Primary DNS: 8.8.8.8, Secondary DNS: 8.8.4.4.
Disable media server connection: Sometimes, the media server connection can interfere with the DNS settings. Go to the settings menu on your PS3, choose “Network Settings,” and then disable the media server connection.
Disable UPnP: Universal Plug and Play (UPnP) can also cause DNS errors. Turn off UPnP on your router settings and see if it resolves the issue.
Check for IP address conflicts: IP address conflicts can disrupt the DNS settings. Make sure that there are no other devices on your network using the same IP address as your PS3.
Reset your DNS settings: If none of the above steps work, you can reset your DNS settings on your PS3. Go to the network settings, choose the connection you are using, select “Custom,” and then select “Automatic” for both the IP address settings and the DNS settings.

If you have tried all the troubleshooting steps above and are still experiencing the DNS error 80710102, you may want to contact your internet service provider or seek further technical assistance.

Changing DNS Settings

If you are experiencing the DNS error 80710102 on your PS3, one possible solution is to change the DNS settings. Here are the steps to do so:

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Turn on your PS3 console and go to the main menu.
Select “Settings” from the menu options.
Scroll down and select “Network Settings.”
Choose the option “Internet Connection Settings.”
Select “Custom” when prompted to choose the connection method.
Select your connection type (e.g., wired or wireless).
Choose the option “Manual” when prompted to select the IP address settings.
Enter your IP address, subnet mask, default gateway, and primary and secondary DNS settings.
If you don’t know the DNS settings, you can use Google’s public DNS servers: primary DNS as 8.8.8.8 and secondary DNS as 8.8.4.4.
Save the settings and test the connection to see if the DNS error 80710102 is resolved.

By changing the DNS settings, you are replacing the default DNS servers with new ones. This can help in resolving any issues related to DNS lookup and connectivity. Remember to write down your original DNS settings before making any changes, in case you need to revert back to them later.

Additionally, you can also try resetting your internet router or contacting your internet service provider (ISP) to check for any network issues. Sometimes, the DNS error 80710102 can be caused by problems with the network infrastructure.

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Contacting Support

If you have tried all the troubleshooting steps mentioned above and are still experiencing the DNS error 80710102 on your PS3, it might be time to contact support for further assistance. The PlayStation support team is available to help you resolve any technical issues you may be facing with your console.

There are several ways to get in touch with PlayStation support:

Phone: You can call the PlayStation support hotline at 1-800-345-7669 and speak with a support representative who can guide you through the troubleshooting process or escalate your issue to a higher level of support if needed.
Live Chat: PlayStation also offers a live chat option on their website. Simply visit the PlayStation support website and click on the “Live Chat” button to connect with a support agent in real-time. This is a convenient way to get immediate assistance without having to make a phone call.
Email: If you prefer to communicate via email, you can send a message to the PlayStation support team at [email protected] . Be sure to provide a detailed description of the issue you’re facing and any steps you have already taken to troubleshoot the DNS error.

When contacting support, make sure you have the following information ready:

Your PS3 console’s serial number
The error code (80710102)
A detailed description of the issue
Any troubleshooting steps you have already taken

By providing this information, you can help the support team better understand your problem and find a solution more efficiently.

Remember, PlayStation support agents are trained to assist with a wide range of technical issues, so don’t hesitate to reach out to them for help. They will do their best to get your PS3 up and running smoothly again!

FAQ:

What is the DNS error 80710102 on PS3?

DNS error 80710102 on PS3 is a common error that occurs when the PlayStation 3 console is unable to connect to the internet due to a DNS server issue.

How can I fix the PS3 DNS error 80710102?

There are several steps you can take to fix the PS3 DNS error 80710102. Firstly, you can try restarting your modem and router. If that doesn’t work, you can manually configure the DNS settings on your PS3. Another solution is to change the DNS server you are using to a more reliable one like Google DNS. If none of these methods work, you might consider contacting your internet service provider for further assistance.

What does it mean if I get the PS3 DNS error 80710102?

If you get the PS3 DNS error 80710102, it means that your PlayStation 3 console is unable to connect to the internet due to a DNS server problem. The DNS server is responsible for translating website addresses (URLs) into IP addresses that your console can understand. When there is an issue with the DNS server, your PS3 is unable to access the internet.

Why does the PS3 DNS error 80710102 occur?

The PS3 DNS error 80710102 can occur due to several reasons. One common reason is a temporary outage or problem with your internet service provider’s DNS server. Another reason could be an incorrect DNS setting on your PS3. Additionally, network congestion or a poor wireless connection can also cause this error to occur.

Can I fix the PS3 DNS error 80710102 myself or do I need professional help?

In most cases, you can fix the PS3 DNS error 80710102 yourself by following some troubleshooting steps. These steps include restarting your modem and router, manually configuring the DNS settings, or changing the DNS server. However, if you have tried these steps and the error persists, you might consider contacting your internet service provider for further assistance.

Are there any alternative solutions to fix the PS3 DNS error 80710102?

Yes, there are alternative solutions you can try to fix the PS3 DNS error 80710102. One alternative is to try using a wired connection instead of a wireless connection as it is generally more stable. Another option is to reset your modem and router to their default settings. Additionally, you can try using a different console or device to see if the error occurs on that as well, which could indicate a problem with your internet connection.

Is the PS3 DNS error 80710102 a common issue?

Yes, the PS3 DNS error 80710102 is a common issue that many PlayStation 3 users have encountered in the past. It is usually a temporary issue that can be resolved by following some simple troubleshooting steps. However, if the error persists, it may indicate a more serious problem that requires further attention.